Returns & Exchanges
At Collars & Co., we want you to be completely satisfied with your purchase. If your new attire isn't the perfect fit, we offer a 30-day window for returns and exchanges on all unworn items in original condition.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email.
Package Your Items
Place the items in their original packaging, ensuring all tags are attached, and securely seal the box with the new label on top.
Ship and Refund
Drop your package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing